In hospitality, the guest experience is everything. It's the total sum of every interaction your guests have with you, from the moment they book to the moment they leave. For top hotel operators, guest experience is a success factor that helps establish their brand, drive customer satisfaction, loyalty, and word-of-mouth promotion. It is of the same importance for owners of holiday homes and vacation rentals, though it can be challenging to elevate the guest experience in short-term rental, especially if you're limited on resources. However, today there are many tools and technologies available to help you automate tasks and improve operational efficiency.
Here are 6 easy tips from XAAN experts to make your guests' stay in your vacation rental unforgettable:
"Exceed expectations. It's not just about the property but also very much about offering additional unexpected services. Hosts must create the Wow Factor upon arrival, during, and after the stay for their guests"
– Joep Peeters, Senior VP Franchise EMEA, Radisson Hotel Group, and XAAN advisor.
By following these tips, you can create a great guest experience that will set your short-term rental apart from the competition and make your guests happy.